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   Customer Service  

     

Our products (charms, pendants, beads, crystals, etc.) are not intended or recommended for children
under the age of 3 or for pets/animals! (We love kids and pets, but our products are not intended for them!)

Clayvision, LLC
15507 S. Normandie Ave. PMB 206
Gardena, CA 90247
clayvision@yahoo.com

 

  How do I place an order?
     1)  Add an item to your shopping cart by clicking the "add to cart" button next to it.
          You will then need to fill in your zip code and your preferred shipping method.
     2)  When you're finished shopping, click the "view cart" button located at the top of each page.
          Then hit the "checkout" button at the bottom of the shopping cart page.
     3)  You'll be asked if you are a California resident because all California residents must pay sales tax
          Next, select the payment method you wish to use.
     4)  Fill in the appropriate information...
          Name, phone number, mailing address, shipping address, etc.
          Put in your payment info and it will securely transmit your info to us.  (I will manually charge your credit card and send you an email confirmation.)
     5)  You can also place your order by phone. (310) 532 - 3753 or by mail.


  SHIPPING

    $2.75 Flat Rate Shipping
        You can ship your orders via USPS First Class Mail with insurance.  It will take approxiamately 2-7 working days to get your order from
        when we ship it out.    The shipping time is not guaranteed.
 

        Please remember that US Mail is closed on Sundays and holidays!

    USPS Priority Mail
        You can ship your orders via USPS Priority Mail.  It will take approxiamately 2-3 working days to get your order
        from when we ship it out.    The shipping time is guaranteed by the USPS.  (not us) 

        Please remember that US Mail is closed on Sundays and holidays!

        A 1 lb order shipped via Priority Mail costs about $6.50.

        A 2 lb order shipped via Priority Mail w/insurance costs about $9.20.

    UPS (United Parcel Service)
        All orders that are shipped via UPS will include insurance and a tracking number.
        Shipping is calculated by the shopping cart which uses a UPS calculator to insure accurate shipping costs.
        You can ship via UPS ground, 3 day select, 2nd day air, and next day air. 

        Please remember that UPS is closed on weekends and holidays!

        It is advised that you call if you need an order shipped UPS Next Day Air, UPS 2nd Day Air, or UPS 3 Day Select to confirm
        that we can get it out that day.   Our orders usually go out between 12:00 pm and 2:00 pm PST to UPS, but this is not guaranteed,
        especially during the holidays.

        This applies to all orders within the Continental United States.
        Sorry, but we do not accept International Orders at this time.
 

    Hawaii and Alaska Orders
        We recommend shipping your orders via USPS Priority Mail.  It will take approxiamately 2-3 working days to get your order
        from when we ship it out.    The shipping time is guaranteed by the USPS.  (not us)  Regular $2.50 flat rate shipping will 
        take 5-10 days for delivery.

        Please remember that US Mail is closed on Sundays and holidays!

        We will hold items paid with a money order or check 7 days for it to clear the bank. Credit card orders are processed when your order is shipped out.
        We will email or call you if there is a problem with your credit card payment info.

        Sorry, no COD's.

  RETURN POLICIES
    All claims must be made within 5 days after receipt of merchandise.
    Please obtain prior approval for any refunds, exchanges, or returns on any items.
    If you don't let us know ahead of time, we won't know what to do with it when we receive it.
    Approved refunds will be less shipping/handling and may require a 15% restocking fee.
    Any merchandise approved for return or exchange must be in the same condition as when it left our facility and at customer's expense.

 

  OUT OF STOCK ITEMS
    We will immediately e-mail you if a product is out of stock.  The shopping cart should let you know ahead of time.
    We will let you know an approximate ship date on the item and will give you the option of waiting for it to come in or getting your money refunded.

 

  Like Most Businesses
    We reserve the right to refuse service to anyone...

 

Our products (charms, pendants, beads, crystals, etc.) are not intended or recommended for children
under the age of 3 or for pets/animals! (We love kids and pets, but our products are not intended for them!)

Clayvision, LLC
15507 S. Normandie Ave. PMB 206
Gardena, CA 90247
clayvision@yahoo.com

 

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1998-2014 Clayvision, LLC

* our items are not intended or recommended for pets or children under 3 *